KiliClimb Africa Safaris Privacy Policy

At KiliClimb Africa Safaris, we are committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly, and in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our company or book a tour with us.

What is Personal Information?

Personal information refers to any information that can identify you as an individual. This may include:

  • Full name
  • Passport details
  • Nationality and residency
  • Email address and phone number
  • Emergency contact information
  • Travel itinerary
  • Accommodation preferences
  • Medical and health information
  • Insurance details
  • Payment information
  • Dietary requirements and special requests

How We Collect Personal Information

We collect your personal information in several ways, including when you:

  • Contact us by phone, email, WhatsApp, social media, or through our website.
  • Complete booking forms or travel questionnaires.
  • Communicate with our travel consultants.
  • Book through one of our partner travel agencies, tour operators, or online travel platforms.
  • Have another person make a booking on your behalf.

Booking Your Tour with KiliClimb Africa Safaris

When you book a safari, Mount Kilimanjaro climb, Zanzibar holiday, or any other travel experience with KiliClimb Africa Safaris, you consent to our collection, use, and disclosure of relevant personal information necessary to organize your trip.

This may include:

  • Passport information (name, passport number, nationality, date of birth)
  • Residency information
  • Contact details
  • Emergency contact details
  • Medical and health information
  • Insurance information
  • Dietary requirements
  • Accommodation preferences
  • Tour itinerary
  • Payment details

Some parts of your adventure require us to share your information with trusted third parties, including:

  • Hotels, lodges, and camps
  • National park authorities
  • Airlines and transport providers
  • Professional guides
  • Emergency medical providers
  • Activity providers (such as hot air balloon safaris, cultural tours, scuba diving, etc.)

These providers may only use your personal information for delivering the services included in your booking.


How We Use Your Information

Your personal information is used to:

  • Organize and manage your travel arrangements.
  • Recommend suitable travel products and services.
  • Ensure your trip is safe and enjoyable.
  • Process payments.
  • Provide customer support.
  • Respond to inquiries.
  • Meet legal and regulatory requirements.
  • Improve our services.
  • Conduct internal business operations, including accounting and administration.


Booking Through a Travel Agency

If you book your trip through one of our travel partners, you acknowledge that KiliClimb Africa Safaris will receive your personal information from that agency for the purpose of arranging your travel.


Booking on Behalf of Others

If you make a booking for another traveler, you are responsible for ensuring they understand and agree to this Privacy Policy and our Terms and Conditions.

Marketing and Analytics

We work with trusted marketing partners around the world to improve our services and reach travelers interested in African adventures.

We may share anonymous, aggregated, and non-identifiable information with these partners for statistical and marketing purposes. We never sell your personal information.

Reviews and Testimonials

If you leave a review about your experience with KiliClimb Africa Safaris, we may publish it on our website or social media channels together with your name, unless you choose to remain anonymous or use a nickname.

International Data Transfers

Your personal information may be processed and stored in countries where KiliClimb Africa Safaris and our trusted partners operate.

Where necessary, your information may be transferred to accommodation providers, transportation companies, park authorities, or other service providers outside your country of residence.

We take appropriate measures to ensure your information remains protected throughout these transfers.

Disclosure Required by Law

We may disclose your personal information where required by law, including:

  • Court orders
  • Government investigations
  • Immigration authorities
  • National park authorities
  • Law enforcement agencies

We may also disclose information where necessary to protect our rights, property, employees, guests, or prevent fraud or unlawful activities.

Medical Information

Your health and medical information is collected solely to ensure your safety during your adventure.

Should an emergency arise, we may share relevant medical information with healthcare professionals or emergency responders.

Providing medical information is voluntary but strongly recommended to help us deliver safe and appropriate services.

Job Applications

If you apply for employment with KiliClimb Africa Safaris, we will use your personal information solely for recruitment purposes.

If your application is successful, your information will be retained in accordance with our human resource policies.

Protection of Your Personal Information

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

These measures include:

  • Secure website encryption (SSL)
  • Restricted staff access
  • Secure data storage
  • Regular website security monitoring
  • Staff confidentiality agreements

We retain your personal information only for as long as necessary to provide our services or comply with legal obligations.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without parental or legal guardian consent.

If you are under 18, permission from your parent or legal guardian is required before using our services.

Financial Information

Payment information, including credit or debit card details, is processed through secure encrypted payment systems using SSL technology.

KiliClimb Africa Safaris does not store complete credit card information on its servers.

No Sale of Personal Information

KiliClimb Africa Safaris does not sell, rent, or trade customer information to third parties.

Any sharing of information is strictly limited to the purposes described in this Privacy Policy.

Photography and Video

During your safari, Mount Kilimanjaro climb, or other tours, photographs and videos may occasionally be taken by:

  • Our staff
  • Professional photographers appointed by KiliClimb Africa Safaris
  • Other travellers

Our staff and professional photographers are instructed to seek your permission before taking close-up or individual photographs whenever possible.

From time to time, KiliClimb Africa Safaris may appoint a professional photographer to capture images and videos that showcase our tours and the experiences we offer. These materials may be used on our:

  • Website
  • Facebook
  • Instagram
  • TikTok
  • LinkedIn
  • YouTube
  • Printed brochures
  • Advertisements and other promotional materials

We understand that not everyone wishes to appear in photographs or promotional materials. If you would prefer not to be photographed or featured, please let your tour leader or photographer know before or during your tour, and we will make every reasonable effort to respect your preference.

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Sharing Information with Third Parties

Whenever we share your information with trusted third-party service providers, we ensure they maintain appropriate confidentiality and data protection standards.

These providers may be located in Tanzania or internationally, including the European Union, the United Kingdom, Australia, the United States, and other countries where our tourism partners operate.

Your Privacy Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or outdated information.
  • Request deletion of your personal information where legally permissible.
  • Request restriction of processing.
  • Object to certain uses of your information.
  • Withdraw your consent at any time.
  • Request a copy of your personal information.
  • Request that your information be transferred to another service provider where applicable.

Please note that exercising some of these rights may affect our ability to provide your requested travel services.

GDPR Rights (European Economic Area and United Kingdom)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you also have the right to:

  • Withdraw consent for marketing communications.
  • Object to the processing of your personal data.
  • Request data portability.
  • Request restriction of processing.
  • Lodge a complaint with your local data protection authority.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

KiliClimb Africa Safaris

Email: info@kiliclimbafricasafaris.com

Website: www.kiliclimbafricasafaris.com

We are committed to protecting your privacy and maintaining your trust every step of your African adventure.

This version is tailored specifically for KiliClimb Africa Safaris, uses modern privacy-policy language, removes references to KiliClimb Africa Safaris, improves grammar and readability, and is suitable for publication on your website. If your company complies with the Tanzania Personal Data Protection Act, 2022.

Let Kiliclimb Africa Safaris help you celebrate life’s milestones in an unforgettable way. Our expert team is dedicated to crafting extraordinary birthday celebrations with luxurious accommodations, personalized touches, and unparalleled service. Contact us today to plan the celebration of a lifetime in the wild beauty of Tanzania.

What our Client Say

Posted on Tripadvisor Tripadvisor
Rachel M profile picture
Rachel M
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
The best, most thoughtful and memorable hiking tour I went with my dad on the 8 day Lemosho Route Kilimanjaro climb with Kiliclimb, and Moses and his team put together an absolutely incredible trip! Everything was flawless from start to finish, from the organization and service to the guides, crew, and overall experience.Our guides (Baraka and Godson) were the best and genuinely so kind and caring, checking in constantly and even doing daily wellness checks. They provided daily briefings and always clearly communicated what was ahead. What stood out to me even more was hearing the guides talk about how great Moses is and how much they enjoy working for him. That says a lot about the company and, in my opinion, really matters when choosing an outfitter!The food was spectacular the entire trip and clearly planned with altitude in mind. We had the best soup every day, plus amazing fish, chicken, beef, and yes, even pizza! The whole team was remarkable and so tuned into our needs, including setting up a private bathroom tent, which was a huge comfort.Moses went above and beyond personally as well. Before the trip, he reviewed my gear and flagged that I did not have warm enough layers for summit day, then loaned me a jacket and pants so I was properly prepared. He also arranged transportation to and from the airport, making it truly feel like a full package experience.I could not have asked for a better Kilimanjaro climb, and I highly, highly recommend Kiliclimb to anyone considering the mountain!
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Sightseer03489358946 profile picture
Sightseer03489358946
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Kili, wow I did it. Großartige Tour mit einem tollen Veranstalter. Sehr gute Betreuung von einem perfekt vorbereitetem, zuverlässigen erfahren Team. Kann ich nur empfehlen, war sehr spaßig und voller neuer, schöner Eindrücke trotz Anstrengung, die eine Tour auf einen 5895 Meter hohen Berg, mit sich bringt.
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Patrick B profile picture
Patrick B
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Great communication, reliable service, good value for money and an unforgettable Kilimanjaro tour. Our Kilimanjaro tour was an incredible experience, made truly unforgettable by a mature, highly reliable, trustworthy, friendly, positive, and very experienced team.”
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Dong J profile picture
Dong J
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
The best Guide for Kilimanjaro and safari in Africa My friend and I did 6 days Kilimanjaro Climb via The Machame Route for 6 days and The whole Team was Super Helpful and Friendly from Answering our queries 24/7 available to Day one to day 6 everything went really Smoothly and professionally!! We got Top notch Service and you could tell that they really care and passionate about their job !! I would highly recommend this company to anyone who wants the best experience in Tanzania and on mountain Kilimanjaro
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Emily A profile picture
Emily A
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Amazing Local Company A friend and I went on a 4-day private safari through Tarangire, Ngorongoro Crater, and the Serengeti, and it was absolutely incredible. From start to finish, the Kiliclimb staff exceeded our expectations. After completing our Kilimanjaro trek, we were staying at a hotel in Arusha and were greeted by the team and picked up directly from the hotel, which made the transition seamless and stress-free.We were incredibly lucky to have Ombeni as our guide. Thanks to his deep knowledge of the parks and strong relationships with other guides and rangers, we saw every animal we hoped for. He constantly checked in with us, asking for feedback and what we wanted to focus on each day, which made the experience feel truly personalized.Ombeni was funny, kind, and genuinely made the trip unforgettable. And don’t sleep on his photography skills, he’s seriously talented! We couldn’t recommend this local company more. They also gave us t-shirts and safari hats which was a nice touch!
Posted on Tripadvisor Tripadvisor
Saki profile picture
Saki
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Unforgettable 4-Day Adventure – Onbeni is a Legend! Our 4-day trip through the Serengeti, Ndutu, and Ngorongoro was the highlight of our travels, and that is entirely thanks to our guide, Onbeni.From the start, Onbeni brought a high-energy, positive vibe that made every game drive an adventure. His "superpower" is undoubtedly his eyes—his ability to spot wildlife is incredible. The absolute highlight was when Onbeni was the first to spot a rare leopard, giving us a private viewing before any other vehicles arrived!We also spent an unforgettable time driving alongside the Wildebeest migration, witnessing the magic of the newborn babies in Ndutu. Onbeni’s professionalism and deep knowledge of the land made us feel safe and informed throughout. If you want a guide who is professional, energetic, and has a "sixth sense" for finding animals, ask for Onbeni!
Posted on Tripadvisor Tripadvisor
Luna L profile picture
Luna L
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
5/5 stars! 5/5 stars! This Tanzania safari local agency made our trip absolutely unforgettable. Our guide was super knowledgeable about wildlife—we spotted the Big Five smoothly and he shared fascinating facts about animals and local culture. The 4x4 jeep was comfortable, transfers were on time, and the lodges were clean with great food. No hidden fees, flexible schedule, and the team cared about every detail. 100% recommend for an amazing African safari experience!
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Scenic31703861634 profile picture
Scenic31703861634
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Great experience! Kiliclimb organized an extremely wonderful safari overall. Our expectations were exceeded by far. From the organization, to the hospitality, to the experiences, accommodations, and personal relationship with our guide Ombeni. Ombeni did an outstanding job. He knew every national park very well and knew exactly where we could observe animals. He was very friendly and always responded to our needs. You couldn't ask for a better guide than Ombeni at your side. Communication with the Kiliclimb management also worked wonderfully. We would recommend a safari with Kiliclimb at any time. Asante sana!
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Maurice B profile picture
Maurice B
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Once-in-a-lifetime experience Our safari tour was a unique experience! We didn't expect to see so much! We saw the Big Five, we saw a wildebeest migration, we saw the birth of a wildebeest calf and much more. Our guide, Ombeni, accompanied us for seven days and made so much possible for us. His flexibility, warmth and knowledge were invaluable. We felt very comfortable and highly recommend Kiliclimb! Thank you for everything. Asante sana!
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Joane B profile picture
Joane B
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Unforgettable 7-day safari with Kiliclimb Safari – highly recommended! Our 7-day personalized safari with Kiliclimb Safari was simply fantastic and exceeded all our expectations. Thanks to our great guide Ombeni, the best guide you could wish for, we saw and learned an incredible amount. Every day was a new highlight!The tour was superbly organized, everything ran smoothly and professionally. The contact with Janeth via WhatsApp was particularly good. She was always available, extremely helpful, and always responded quickly and friendly. You feel well taken care of from the very beginning.We would book this safari again anytime and can recommend Kiliclimb Safari and Ombeni 100%. A unique experience that we will never forget!