What is Personal Information?

Personal information refers to any information that can identify you as an individual. This may include:

• Full name
• Passport details
• Nationality and residency
• Email address and phone number
• Emergency contact information
• Travel itinerary
• Accommodation preferences
• Medical and health information
• Insurance details
• Payment information
• Dietary requirements and special requests

How We Collect Personal Information

We collect your personal information in several ways, including when you:

• Contact us by phone, email, WhatsApp, social media, or through our website.
• Complete booking forms or travel questionnaires.
• Communicate with our travel consultants.
• Book through one of our partner travel agencies, tour operators, or online travel platforms.
• Have another person make a booking on your behalf.

Booking Your Tour with KiliClimb Africa Safaris

When you book a safari, Mount Kilimanjaro climb, Zanzibar holiday, or any other travel experience with KiliClimb Africa Safaris, you consent to our collection, use, and disclosure of relevant personal information necessary to organize your trip.

This may include:

• Passport information (name, passport number, nationality, date of birth)
• Residency information
• Contact details
• Emergency contact details
• Medical and health information
• Insurance information
• Dietary requirements
• Accommodation preferences
• Tour itinerary
• Payment details

Some parts of your adventure require us to share your information with trusted third parties, including:

• Hotels, lodges, and camps
• National park authorities
• Airlines and transport providers
• Professional guides
• Emergency medical providers
• Activity providers (such as hot air balloon safaris, cultural tours, scuba diving, etc.)

These providers may only use your personal information for delivering the services included in your booking.

How We Use Your Information

Your personal information is used to:

• Organize and manage your travel arrangements.
• Recommend suitable travel products and services.
• Ensure your trip is safe and enjoyable.
• Process payments.
• Provide customer support.
• Respond to inquiries.
• Meet legal and regulatory requirements.
• Improve our services.
• Conduct internal business operations, including accounting and administration.

Booking Through a Travel Agency

If you book your trip through one of our travel partners, you acknowledge that KiliClimb Africa Safaris will receive your personal information from that agency for the purpose of arranging your travel.

Booking on Behalf of Others

If you make a booking for another traveler, you are responsible for ensuring they understand and agree to this Privacy Policy and our Terms and Conditions.

Marketing and Analytics

We work with trusted marketing partners around the world to improve our services and reach travelers interested in African adventures.

We may share anonymous, aggregated, and non-identifiable information with these partners for statistical and marketing purposes. We never sell your personal information.

Reviews and Testimonials

If you leave a review about your experience with KiliClimb Africa Safaris, we may publish it on our website or social media channels together with your name, unless you choose to remain anonymous or use a nickname.

International Data Transfers

Your personal information may be processed and stored in countries where KiliClimb Africa Safaris and our trusted partners operate.

Where necessary, your information may be transferred to accommodation providers, transportation companies, park authorities, or other service providers outside your country of residence.

We take appropriate measures to ensure your information remains protected throughout these transfers.

Disclosure Required by Law

We may disclose your personal information where required by law, including:

• Court orders
• Government investigations
• Immigration authorities
• National park authorities
• Law enforcement agencies

We may also disclose information where necessary to protect our rights, property, employees, guests, or prevent fraud or unlawful activities.

Medical Information

Your health and medical information is collected solely to ensure your safety during your adventure.

Should an emergency arise, we may share relevant medical information with healthcare professionals or emergency responders.

Providing medical information is voluntary but strongly recommended to help us deliver safe and appropriate services.

Job Applications

If you apply for employment with KiliClimb Africa Safaris, we will use your personal information solely for recruitment purposes.

If your application is successful, your information will be retained in accordance with our human resource policies.

Protection of Your Personal Information

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Secure website encryption (SSL)
• Restricted staff access
• Secure data storage
• Regular website security monitoring
• Staff confidentiality agreements

We retain your personal information only for as long as necessary to provide our services or comply with legal obligations.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without parental or legal guardian consent.

If you are under 18, permission from your parent or legal guardian is required before using our services.

Financial Information

Payment information, including credit or debit card details, is processed through secure encrypted payment systems using SSL technology.

KiliClimb Africa Safaris does not store complete credit card information on its servers.

No Sale of Personal Information

KiliClimb Africa Safaris does not sell, rent, or trade customer information to third parties.

Any sharing of information is strictly limited to the purposes described in this Privacy Policy.

Photography and Video

During your safari, Mount Kilimanjaro climb, or other tours, photographs and videos may occasionally be taken by:

• Our staff
• Professional photographers appointed by KiliClimb Africa Safaris
• Other travellers

Our staff and professional photographers are instructed to seek your permission before taking close-up or individual photographs whenever possible.

From time to time, KiliClimb Africa Safaris may appoint a professional photographer to capture images and videos that showcase our tours and the experiences we offer. These materials may be used on our:

• Website
• Facebook
• Instagram
• TikTok
• LinkedIn
• YouTube
• Printed brochures
• Advertisements and other promotional materials

We understand that not everyone wishes to appear in photographs or promotional materials. If you would prefer not to be photographed or featured, please let your tour leader or photographer know before or during your tour, and we will make every reasonable effort to respect your preference.

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Sharing Information with Third Parties

Whenever we share your information with trusted third-party service providers, we ensure they maintain appropriate confidentiality and data protection standards.

These providers may be located in Tanzania or internationally, including the European Union, the United Kingdom, Australia, the United States, and other countries where our tourism partners operate.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your personal information where legally permissible.
• Request restriction of processing.
• Object to certain uses of your information.
• Withdraw your consent at any time.
• Request a copy of your personal information.
• Request that your information be transferred to another service provider where applicable.

Please note that exercising some of these rights may affect our ability to provide your requested travel services.

GDPR Rights (European Economic Area and United Kingdom)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you also have the right to:

• Withdraw consent for marketing communications.
• Object to the processing of your personal data.
• Request data portability.
• Request restriction of processing.
• Lodge a complaint with your local data protection authority.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

KiliClimb Africa Safaris

Email: info@kiliclimbafricasafaris.com

Website: www.kiliclimbafricasafaris.com

We are committed to protecting your privacy and maintaining your trust every step of your African adventure.

This version is tailored specifically for KiliClimb Africa Safaris, uses modern privacy-policy language, removes references to KiliClimb Africa Safaris, improves grammar and readability, and is suitable for publication on your website. If your company complies with the Tanzania Personal Data Protection Act, 2022.